Shipping Policies

US / Canada

Basic Shipping Policies:
• All orders require up to 1 business day of processing time before shipping. Most orders placed before 12 PM CST will ship same day.
• Orders are processed and shipped during regular business hours Monday through Friday.
• Orders received after 12PM CST Friday may not ship until the following Monday.
• Orders for 2nd Day shipping on Thursday or Friday will not be delivered on weekends. If you absolutely need Saturday delivery please contact us to check if your area has a Saturday service option.
• 2nd Day shipping refers to transit time.  It does not mean that your order will be delivered 2nd day from the order placement.  There might be a delay in certain cases that cannot be controlled by carriers.
• Some high value items will be shipped with services that require signature. There can be additional delays if there is no recipient to sign.
• All orders must have a valid address, we no longer ship order to PO boxes except APO/AFO addresses.
• Due to high chances of theft/loss, we no longer ship any orders to hotel/guest addresses.

Flat Rate Shipping and Free Shipping:
• Orders over $35 (after discounts applied) and shipped within the continental US qualify for Free Shipping.
• Free shipping will be standard shipping with USPS First Class or USPS Priority 2-3 Day (Please note USPS Priority Shipping is NOT a guaranteed service and due to lithium batteries may cause delays). If a package needs to be delivered by a certain date please select 2nd Day option at the check out
• For orders under $35 will be shipped via USPS First Class or choice of shipping by REMOVU USA

Standard Ground Shipping Times:
• Orders are shipped from Texas. Most of the shipping addresses in the continental US will be delivered within 3 ~ 4 days.
• Shipping rates and times for Alaska and Hawaii will vary.

International Shipping:
• Transit time for orders shipped on USPS, UPS, or Fedex is not guaranteed
• Duty, Tax and other fees charged at destination country are paid by customer