We understand that customers may want to return the purchased item for any reason. Removu America, Inc (“RAI”) will refund for any eligible items purchased from www.removu.com, within 30 calendar days of a purchase, except for gimbals which has return period of 15 calendar days of a purchase.
Returned items must be unworn, in resalable condition, and in the original packaging. Packaging must be unaltered and undamaged with all tags and/or labels. Batteries will not be accepted once original package is opened.
EXCEPTIONS AND REFUSAL
RAI reserves the right to refuse any return that we deem to be outside of the eligible return guidelines. We will not accept returns of opened, damaged, or unsalable items. We also do not accept returns on items that are missing items from the original packaging, tags, labels, or packaging itself. RAI does not support any non-REMOVU branded products.
SHIPPING FEE RETURNS
Shipping and handling fees are non-refundable. Customer pays for shipping of return item.
In the event that RAI ships you the incorrect item, we will be responsible for all shipping costs associated with the event.
RAI reserves the right to refuse the return or to charge a minimum 15% restocking fee if following condition is not met. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. RAI can only refund the original purchase price. Shipping and handling fees are nonrefundable. Gimbals and cameras are subject to 15% restocking fee. Batteries are not refundable if package is open and is not defective.
All items are protected by a 1 Year Parts & Labor Warranty. This warranty does not cover normal wear and tear, or damage caused by misuse. Warranty is void if you are outside of US or Canada, unless two- way shipping is paid by you. Please refer to warranty described in the user manual or visit warranty section of our website for more detail.
MISC. RETURN INFORMATION
Eligible returns will cover the full purchase price of an item, excluding applicable shipping or restocking fees. Promotional discounts or other considerations may affect your return amount. Please contact us if you have any questions regarding your return before shipping the item back to us.
Any return must obtain return authorization from RAI. Please send an email to us at [email protected] with order number, model name, serial number, and brief reason to get Return Authorization (RA) number before sending the product back to us. Any returns not accompanying RA number will be refused
Please ensure RA number is properly displayed on the package. Return item must be received by RAI within 14 days from the Return Authorization is issued. RAI has right to refuse any return item after this period
We are not responsible for any damage to return item, or loss of return item during return transportation. Please ensure that returns have adequate insurance and signature confirmation to ensure that you are covered with product cost, in the event that the return product is damaged or lost in return transportation for any high value product.
- FEDEX and UPS covers up to $100 and USPS priority covers up to $50 for a package that’s damaged or lost during transportation, without additional insurance purchased.
REFUNDS & CREDITS
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. We only issue refund and credit to the original credit card or PayPal account that you used to purchase the product.
Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
RAI is not responsible for personal data or items left in returned merchandise. RAI is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.