K1 SUPPORT

All the topics, resources, and contact options you need for K1.

FAQ

Can I mount a smartphone to the K1?

No. However, there is a 1.5-inch LCD on the K1 that allows you to see what the camera sees, as well as it allows you to see and change the camera settings.

Can I mount the K1 to a tripod?

Yes. There is a 1/4 inch connection on the bottom of the K1 where you can attach a tripod.

Is the K1 waterproof/rainproof?

No. Please avoid exposing your K1 to water or moisture. Any water damage will not be covered by warranty.

What kind of SD card does the K1 support?

We recommend UHS-1 U3 class formatted to FAT32 (32 GB or less) or exFAT (more than 32 GB). The maximum size SD card supported is 256 GB. Some UHS-1 U3 SD Card like Samsung EVO series may or may not work with the K1, it may cause issues like corruption or data loss.

How do I update the firmware?

Please visit the following URL and follow the instructions displayed from the K1 firmware update page.

You can also use the K1 app to update the firmware as well (available for both iOS and Android).

Can I detach the camera from the gimbal?

Unfortunately no. The K1 is an all-in-one handheld 4K camera with integrated 3-axis gimbal.

How do I move photo or video files from K1 to a computer?

Remove the SD card from K1 and connect it to a USB adapter and insert the USB adapter into your computer. The USB port on the battery is only reserved for charging.

An alternative method is to transfer the files from the K1 to a mobile device using the K1 app. User can manually transfer all of the saved file from the mobile device to a computer.

Why does my SD Card take a long time to save video?

This issue can occur when you use a memory card that is unsupported by the K1. We recommend using SD cards with at least 30 MB/s write speed (U3 or V30 rated).

Why do I keep getting the "Restore Mode" screen?

Please make sure both of the gimbal locks are unlocked before turning on the K1. If you are not sure how to unlock the gimbal, please check the following instructions:

If the issue persists after unlocking the gimbal, please contact support.

Why does my video split into multiple files that are around 4 GB?

This is a common practice for most of the action cameras in the market. Video splicing is intentional and there is not an option to disable it. Videos are divided like this in case of any interruptions that cause a file to become corrupted, only a portion of your video will be effected and not the whole thing. It is possible to restore corrupted video files using a 3rd party software. In addition, some of the SD Cards use FAT32 file system, which support up to 4 GB for file sizes.

When and how do I reinstall the firmware?

When the K1 isn't working very well, try reinstalling its firmware to see if that helps. The procedure should be exactly the same compared to a normal firmware update. However, the K1 App does not support firmware re-installation.

Does the K1 supports NTSC/PAL?

The K1 supports both NTSC and PAL video formats.

Does the K1 app supports live streaming?

Unfortunately no. The K1 app does not support live streaming at this moment.

Is there a delay while streaming from the camera to the app?

Yes, there is a delay of about 0.3 seconds.

How long does it take to charge the battery?

About 3 hours with 2.0 Amp charger.

How do I charge the battery?

You can charge the battery via a USB cable or charge it using the K1 cradle that is sold separately.

Is the battery interchangeable?

Yes, the battery is interchangeable.

When is the K1 app going to be launched?

The K1 App is now available at the iOS App Store and Android Google Play Store.

iOS App Download
Android App Download

Can I do firmware upgrades via the app?

Yes! Users can update the K1 using the app for iOS and Android. Please make sure the SD Card is installed while updating the firmware.

Is there any lock mode?

Lock mode is currently NOT supported with the K1. However, we are looking to add Lock mode with our future firmware.

After using the gimbal several times, the horizontal axis seems a little off. What am I supposed to do?

It is highly recommended to calibrate the gimbal occasionally. Please go to Menu > Gimbal Settings > Auto Calibration to start.

I cannot close the clip on the K1 Backpack Mount

To fully close and secure the clip, please push to close the clip from the area that's on top of the power button.

Why does the K1 freezes while recording?

Please check to see if the SD Card has at least 30 MB/s (U3 V30) for write speed. If it still freezes, try updating/reinstalling the firmware. Please contact support if the issue still persists.

My iPhone/iPad cannot read any of the files from the SD Card

Please update the firmware to the latest version which it addresses the issue with importing photos/videos to the iOS device.

Does the K1 support any filters?

At this moment the K1 does not support any filters. However we are considering filters for the K1 some time in the future.

Downloads

User Manual

Quick Start Guide

Firmware

Tutorial Videos

REMOVU K1 – Unboxing

REMOVU K1 – Getting Started

REMOVU K1 – Advanced Settings

Contact Support Team